Every lounge and concept I design is more than a vending space, it’s a live study of how people move, pause, and refuel. Through my Impact Studies, I measure how vending-driven environments influence ease, energy, and flow across airports, civic buildings, workplaces, hospitals, and campuses.
I look at a wide range of outcomes that prove both guest value and operational return:
- Travel & Family Profiles - who is using the space, how often, and with what needs
- Pain Points - the biggest challenges people face in high-traffic environments
- Amenity Value - which vending-driven features create the most relief and retention
- Pricing & Value - how different access models resonate with users
- Overall Impressions - what makes a lounge more compelling than traditional waiting areas
And I expand into measures that matter for scalability and investment:
- Dwell Time Anticipation - how long people stay compared to surrounding spaces
- Flow Relief - how stroller check-in, play zones, and seating reduce congestion nearby
- Accessibility Metrics - ADA compliance, signage clarity, and age-verification performance
- Revenue Mix - vending sales vs. entry fees vs. upgrades
- Average Spend per Visit - broken down by category (snacks, drinks, essentials, add-ons)
- Tip Pool Effectiveness - morale and retention when staff are part of the model for lounges
- Net Promoter Score (NPS) - how likely guests are to recommend the lounge
- Stress Reduction Index - reported change in stress levels compared to baseline environments
- Amenity Ranking Stability - how preferred features shift across demographics or time of day
- Telemetry & Reporting - how real-time vending data validates survey insights
- Community Impact - measurable value for local participation, DEI, and ACDBE alignment
By combining surveys, pilots, and machine telemetry, I generate insights that prove vending lounges can reduce stress, increase satisfaction, and deliver measurable ROI, turning ease into infrastructure.